Purchasing & Shipping

I want you to be happy with your painting. If you have any questions please get in touch.

Every care has been taken to show the artwork as accurately as possible with regard to size and colour. The image you see online may show a difference due to slight variation between browsers, devices and screen settings.

Ordering

Try before you commit

I offer refunds within 14 days if you would like to see the painting in person before committing. I just ask that the buyer covers the postage for the return.

How is my payment handled?

Payments are taken through PayPal or Stripe in British Pounds Sterling. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details.

Shipping

I have placed my order, how soon will I receive my painting?

Original paintings will be packed and shipped within 5 working days. In some cases an oil painting may still be drying; in this situation I will be in touch to let you know when it will be dry and ready to post. It will not be more than 2 weeks after purchasing.

Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight. Most UK deliveries arrive within 2 days from time of shipping. Please allow 7 working days in total. If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.

Is Shipping included?

There is no additional cost for shipping within the UK. International postage rates are calculated at checkout.

Can you ship internationally?

Yes, I can ship to most countries, although it will take longer to arrive depending on your location.

Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. I have no control over these charges and accept no responsibility for additional charges.

Returns

What if my painting arrives and I don’t like it?

I want you to be fully happy with your new painting so I offer refunds within 14 days.

If an original painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 14 days.

What if my painting arrives damaged?

All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 7 days with a photograph.

What about Overseas Returns?

I am happy to offer the same returns policy for a painting sent overseas. If you would like to return a painting, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 14 days.

I think that covers it all – if you have any further questions please contact me before placing your order.